Once payment has been made successfully you will receive an automated receipt from our systems. Your unique customer username will be on this receipt so please print and retain a copy and retain in a safe place for future reference. Use it for quick and easy contact reference and any essential enquires with Ceem which we will always try to reply to within 2 hours at any time.
Please note that we aim to open our service for delivery as soon as signup is complete. If we will be unable to adhere to this you will be informed via email or telephone or both. Payment will be deducted when services are delivered.
We will not add charges to customers using either VISA or Mastercard card schemes. The final price will be the same regardless of payment method
All orders are made available for delivery electronically via email, If you have any questions about your order please contact us at [email protected]
N.B. If you provide us with your credit card information, you are authorising us to charge your credit or debit card automatically for all charges due on your account. Recurring charges will be posted to your credit card until the time that you cancel your account or change your payment method
The services available on the Ceem site may be subject to both export and or import restrictions. It is your responsibility to check the regulations in the country you are in to see if Ceem products are allowed for import into your country.
If you are unhappy with any aspect of our service, please contact us at [email protected] so we can do what we can to attempt to rectify the situation. If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund provided that you notify us of this within 30 days of the delivery of the service. Refunds will nevertheless be at our discretion and will not be available in any other circumstance.
No refunds will be made if we terminate the services supplied to you due to any breach of Terms and Conditions, except as may be otherwise provided for. This does not affect your statutory rights.
Setup fees are non-refundable in any event.
Credit on your account cannot be refunded and must be used for future purchases of services for delivery. Therefore any funds sent to Ceem that are in excess of the amount owed can only be treated as credit and cannot be refunded.