This Version is Effective June 25, 2019
We understand that the privacy of your information is important to you, and we are committed to being transparent about how we use, share, and protect your information. To help further our commitment, we have developed this Privacy Statement to help you better understand the types of information we collect, why we collect it, how we will use it, and the various options you have to manage the privacy of your personal information.
Scope of this Privacy Statement
This Privacy Statement describes our privacy practices for information we collect from or about individuals through who use our services, sites, products, mobile applications, desktop applications, software (collectively, “Services”) and other initiatives such as marketing and product trainings.
In addition, please note that this Privacy Statement only applies where we process personal information about you as a data controller. It does not apply to Services where we process personal information as a data processor on behalf of a controller. When we are a processor, the privacy statement of the relevant controller on whose behalf we process will apply.
When we process your personal information as a data controller, CEEM Partnering Ltd. (referred to in this Privacy Statement as “CEEM,” “us,” “we,” “our”) is the controller of your personal information and contact details are provided below under the heading “How to Contact Us”.
This Privacy Statement includes some important information, please take the time to read the entire Privacy Statement. Of course, if you have any questions please reach out to us.
1.1 Information You Give Us.
Creating an Account.
When you create an account we collect information that allows us to set up or open your account, such as your name, shipping address, billing address, email address, phone number, user ID, and password.
Using our Services.
We receive information from you when you use our Services, such as information about your business, invoices, and financial statements. We may also collect additional information from you when you sign-in or otherwise use our Services. For example, you may choose to sync your account with other third-party accounts such as your financial institutions. To sync your financial account information, we must access your financial account data. You can learn more about syncing, linking, and connecting to your financial institution by visiting our Terms of Service.
Customer Support, Product Research, Trainings, and Feedback.
When you reach out to us for support give us feedback, participate in optional surveys, product research or training, we may also collect information that you choose to share.
1.2 Information We Get When You Use the Service.
CEEM and our service providers may use commonly-used tools such as cookies, web beacons, pixels, local shared objects, and similar technologies (collectively, “Cookies”) to provide the Service you requested, recognize your visit, track your interactions with our Services, and improve your and other customers’ experience. You have control over some of the data we collect from Cookies and how we use it. For more information, please see our Cookies Policy.
1.3 Information We Get From Third Parties
We may also get information about you from other third parties where permitted by applicable law. For example, we receive information from:
1.4 Required Information
Some of the functionalities in our Service may require you to provide information in order for you to use the Service. If you do not wish to provide the required information, you may not be able to use certain features or the Service. We will try to let you know what information is required and what information is optional. We may also combine information that you provided us with information about you that we get from other sources, in accordance with applicable law.
We use your information in various ways, including to:
In general, we will use the personal information we collect from you only for the purposes described in this Privacy Statement or for purposes we provide at the time we collect your personal information. However, we may also use your personal information for other purposes that are not incompatible with the purposes if and where this is permitted by applicable law. We will provide you with further information on any such additional processing when this happens, in accordance with applicable data protection laws.
We may share your personal information with your consent.
We may share your personal information with third parties, but only for the following reasons:
To provide functions and services on our behalf. We may share your information with third parties who provide various functions on our behalf and enable us to provide our Services and operate our business, such as service providers and business partners.
We may share your information with third-parties for research purposes or to publish academic or policy-related materials. We only share combined, unidentifiable customer data, but only in a way that would not allow the customer or any person to be identified.
We may share your information with third-parties who are jointly providing sales initiatives, promotions or events with us.
We may share your information with third-parties for legal reasons, including:
We may share your information with and among our affiliates and subsidiaries.
Some of our Services allow you to share information (including personal information) with other CEEM customers or the general public. Please remember that if you set up an administrator account, your personal information may be accessible by people other than you and CEEM and they may have the ability to access, change, copy, or delete your personal information.
Some of our Services enable you to share information on third-party social media platforms, like Facebook and Twitter. Any information you choose to share on social media may potentially be visible to a global audience and will be subject to the third-party social media provider’s privacy policies (not this Privacy Statement). You should take care only to share information on social media that you are comfortable sharing.
If we are involved with a merger, asset sale, financing, liquidation, bankruptcy, or the acquisition of all or part of our business to another company, we may share your information with that company and its advisors before and after the transaction date.
Our legal basis for collecting and using the personal information described in this Privacy Statement will depend on the type of personal information and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you, including details of any legitimate interest we rely on to process your personal information.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How To Contact Us” heading below.
You have choices when it comes to managing the privacy of your personal information.
Unless you specifically ask us to delete your personal information as explained in Section 7 “Your Rights”, we retain your information as long as is necessary to maintain your CEEM account or to provide you with our Services. Once you have terminated your account or otherwise cease using our Services (including if we determine your account has gone inactive), we will no longer retain your information except to the extent necessary:
If we no longer need your information for the above purposes, we will generally delete or de-identify it in accordance with our standard data retention practices. However, there may be occasions where we are unable to fully delete or de-identify your information due to technical or other operational reasons, for example where your information has been archived onto back-up systems. Where this is the case, we will take reasonable measures to securely isolate your information from any further processing until such time as we are able to delete or de-identify it.
You have certain rights with respect to your personal information that we collect and process. We respond to all requests we receive from individuals that are using a Service wishing to exercise their data protection rights in accordance with applicable data protection laws. To file a request or take action on one of your rights, please get in touch with our Data Protection Officer at [email protected] or contact us at the contact details provided under Section 10, “How to Contact Us”.
*Please note that even if you request for your personal information to be deleted, certain aspects may be retained for us to: meet our legal or regulatory compliance (e.g. maintaining records of transactions you have made with us); exercise, establish or defend legal claims; and to protect against fraudulent or abusive activity on our Service. Data retained for these purposes will be handled as described in Section 6 “Data Retention”, above.
We understand that the security of your information is important to you. We provide appropriate technical and organizational security controls to protect your information. But, even with our best efforts, we cannot ensure or warrant the security of your information. You can find out more about how we protect your information and the steps you can take to help protect your information by contacting [email protected].
We may transfer your personal information to and process and store your information in other countries in compliance with applicable law. Some of these countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective). However, we have taken appropriate safeguards to require that your personal information remain protected. When CEEM transfers your personal information from the EEA or Switzerland to a non-EAA country, we rely on one or more of the following legal mechanisms: E.U.-U.S. Privacy Shield and Swiss-U.S. Privacy Shield. For more information, please contact [email protected].
If you have questions or comments about this Privacy Statement or our practices, please contact us:
CEEM Data Protection Officer, CEEM Partnering Limited, 7 Crown Yard, Bedgebury Road, Goudhurst, Cranbrook, Kent, United Kingdom TN17 2QZ
From time to time we may change or update our Privacy Statement. We reserve the right to make changes or updates at any time. If we make material changes to the way we process your personal information, we will provide you notice via our Service or by other communication channels, such as by email or by social media community post and if required by applicable data protection laws seek your consent to those material changes.
You can see when this Privacy Statement was last updated by checking the “last updated” date displayed at the top of this Privacy Statement. Please review any changes carefully.
Our Services are intended for and directed to individuals 18 or over and we do not knowingly collect personal information from minors.
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